Conflict resolution training, why is it so important?

Not dealing effectively with conflict in the workplace can lead to reduced productivity and can snowball into resentment and bitterness. Workplace conflict usually occurs when people have opposing beliefs, ideas, needs, perspectives or goals. Ideally workplace conflicts should be resolved quickly before they fester and grow. But that takes courage and skill.

Dealing With Conflict In The Workplace

Learn constructive workplace conflict resolution techniques with this very effective conflict management training course. It is unfair to all employees if workplace conflict is not dealt with effectively. Workplace conflict cannot be swept under the carpet.

Workplace Conflict Resolution Skills

Conflict, in various forms, is probably inevitable. Participants are often surprised that organisational conflict is necessary and need not always be perceived in a negative light. Everyone has different wants and needs. Ideally everyone is pursuing the organisation's objectives and working seamlessly. However the reality is that conflicts will always occur and the goal is to acknowledge and deal with them quickly Dealing with conflict in the workplace constructively is an essential skill for everyone. This can be achieved by understanding the psychology and causes of conflict at work.


How good are you at managing conflict?

Is this conflict resolution training course for you? Ask yourself the following:

1. I actively listen to what the other person has to say.

2. I try to identify the underlying interests in a conflict situation.

3. I develop and analyse various resolution options.

4. I respect differences in opinion.

5. I am aware of cross-cultural considerations when dealing with conflict in the workplace.

6. I understand the positive outcomes that can be a result of conflict.

7. I have a clear understanding of what's expected of me.

8. I see the whole picture and not just my point of view.

9. I address the root cause of the conflict rather than symptomatic responses.

10. I am free from bias and am objective in my dealings with others.

11. I always ask for other people's opinions.

12. I ask questions instead of giving orders.

13. I do not get angry over small issues.

14. I admit my mistakes when I am wrong.

15. I focus on the problem but not the person.

16. I always look at how the situation will affect the future.

17. I encourage a "moving onwards with no resentment" attitude after a conflict is resolved.

18. I try to look for common ground as much as possible.

If you answered NO to 5 or more of these questions then this course is ideal for you

Workplace Conflict Resolution Training Key Learning Outcomes:

· Understanding the psychology of conflict.

· Remove role ambiguity the #1 cause of conflict in the workplace.

· Identify the different types and causes of workplace conflict.

· Transform conflicts into positive outcomes.

· Better understand their conflict resolution style.

· Critique the Thomas Killman conflict framework.

· Feel comfortable putting forward unpopular perspectives.

· Understand the psychological impact of ego and personality types.

· Work collaboratively with diverse stakeholders to reach agreement.

· Focus on the root cause rather than addressing symptomatic responses.

· Build rapport with opposition thinking styles.

· Embed a positive problem solving culture.

· Critique a 5 step conflict resolution plan.

· Develop strategies to manage future conflicts.

· Manage and review all stakeholder relationships.

Conflict Resolution Case Studies

Participants will also explore case studies and locate the root cause of different conflicts in workplaces. Participants will be encouraged to put together strategies to address the root cause of the problem instead of addressing symptoms of the problem. The case studies reinforce how people can deal with conflict constructively instead of avoiding the conflict. Workplace conflict constantly morphs until it is confronted professionally and in a timely manner.


· For maximum effectiveness, this program is best conducted as an in-house program.

· Ideal group size: 4 - 12 participants.

· Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

· Duration: This program can be adapted to meet your requirements.

· Cost: Price on request.

· Target Audience: All employees

To find out more or book this course please contact Craig Farmer -