Emotional Intelligence is becoming a hot topic in the business world. However, many people are unsure of what Emotional Intelligence actually is and how it can have an impact at work.

Emotions matter in your workplace.  Emotions affect workplace decisions and strategies every day.

Emotions influence your behaviours, decisions and performance at work

Ask yourself:

  • Have you ever decided not to appoint someone to a role           because ‘something just didn’t feel right’?
  • Would you ask your supervisor for more resources when         they are having ‘a bad day’?
  • Do you take a different approach when dealing with an            upset student or team member?
  • How might you help motivate an under-performing team         member to succeed?

What is Emotional Intelligence?

Emotional Intelligence involves a set of skills that define how effectively you perceive, understand, reason with and manage your own and others’ feelings.

When applied to your work, Emotional Intelligence involves your capacity to think ‘intelligently’ with your own and others’ emotions to intentionally and efficiently deliver individual and organisational outcomes.

A measurable difference

Research, through Genos and Swinburne University, has shown that emotional intelligence is related to many contemporary workplace variables, including:

  • Productivity and performance
  • Interpersonal effectiveness
  • Leadership capability
  • Sales performance
  • Teamwork
  • Customer service, and 
  • Job satisfaction.

Emotional intelligence

The Genos model of emotional intelligence

We use the Genos EI model which is well researched and credentialed and Craig is a Genos accredited trainer and assessor. The Genos EI model is not a measure of your innate Emotional Intelligence. Instead it measures how often you demonstrate behaviours aligned to the four skills of Emotional Intelligence.  

Program Overview

Emotional Intelligence skills are fundamental to an individual’s success at work and moreover, to their enjoyment and satisfaction in life. Improving Emotional Intelligence in the workplace is a critical success factor in today’s rapidly changing business world. Workplace trends, including globalisation, increasingly diverse workforces, corporate mergers, and virtual workforces, all underscore the need for, and are positively impacted by, the development and application of emotional intelligence.

Half or One day course​

Learning Outcomes

By the end of the workshop, participants will be able to:

  • Be more aware of their own EI skills and how that affects the way they communicate their feelings in the form of behaviours shown.
  • Gain an insight into the four skills of EI
  • Actively use proven EI skills to improve communication with others, at all levels in a variety of work situations.
  • Effectively understand, reason with and manage their own and others feelings/emotions in the workplace and life.


  1. What is Emotional Intelligence?
  2. Exploring the four skills of EI
  3. Two tools to enhance Emotional Intelligence
  4. Reflection and Action Planning.

To find out more or to book your coaching, email Craig Farmer -